I dealt with the store over the phone to buy a dresser to match one bought at another platypus store. I paid immediately for a piece (and the delivery) that would be (they say) delivered in 3 weeks time (coming straight from indonesia). after checking myself numerous times, it happens that the piece was in their warehouse-storage-delivery facility : Metropolitan. I made sure they have my 2 dressers and schedule the delivery (1pm to 4pm) so i took a day off from work. Only one piece was delivered. they said they made a mistake and forgot (!) my second piece. I scheduled another delivery (this time as a favor to "accommodate" me they say they could deliver at 8am. The second piece arrived (unwrapped), and damaged on both side panels loose and unfinished. I refused it. The princeton store manager could not say anything else than "what would like us to do" which in my case was to get what i paid for. Finally we settled on getting the piece delivered again and i would try to fix it myself (with my $200 discount..). Metropolitan delivery showed up a third time and this time after checking the piece in the bedroom (and worry like hell that the guys will damage my floor or broke something) i realized that the piece wasnt mine as it was perfect on the side panels but damaged on the front. TOTALLY A WASTE OF MY TIME AND MONEY. what they sell is crap, even if the price tag is expensive, their furniture doesn't hold well, the glue cracks and the varnish is not done well..
trying to get a closure (would i get my money back?) i called the store and dave said he would not give me their office number and ceo's name because it was not an information he could disclose. REALLY?? i worked for many high end corporate office and i don't know ONE CEOs who would not want to hear from his customers.
Remember customers are your paycheck!! Maybe i am not the first customer that is furious and demands a higher quality of product and service.
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