A Ucall&Ihaul crew of 4 moved materials from a truck into our house in Atlanta. They were paid by the hour and the crew worked slowly, spending a lot of time sitting, socializing, and talking on cell phones. At least one member of the crew did not appear sufficiently able bodied for this type work. Since the work had to be performed by pairs we effectively paid for four men and got the services of two.
Some of the materials were heavy and we provided a hand truck and a flat dolly for them to use. When it came time to move the heaviest item the dolly had something else on it and they decided to drag the item using cardboard skids on our new hardwood floor. In the process our floor was gouged and scraped.
The Ucall&Ihaul web site indicates that they have insurance, and that was a major factor in our selecting them. However, the company owner was not willing to use it to repair the damage done. When the crew arrived, the foreman presented me with a form to be signed relieving Ucall&Ihaul of responsibility for damage (there had been no mention of this when we booked and prepaid Ucall&Ihaul). We felt we had no choice at this point since the truck was waiting to be unloaded, with clock running and subject to overtime charges.
When finished, the foreman pressured me to fill out and sign, in his presence, a form giving them a 5-star rating. Even then, before we discovered the damage done, it was obvious they did not deserve a 5-star rating and I said we would do the review later. Based on this inappropriate pressure I am skeptical that the high ratings given by many to this company are all genuine.
The Ucall&Ihaul movers were not properly trained and exercised poor judgment. The owner of this company is unethical. He offered us $100 to withdraw our complaint to the Better Business Bureau and keep quiet. Ucall&Ihaul's hourly cost may seem attractive, but be cognizant of the added cost of slow and careless work.
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