My husband bought a pair of boots from Quest. They came with a 1 year warranty and after having them for about 4 months one of the eyelets popped off, making it impossible to keep laced. He went back to Quest and they did everything within their power to go to bat for him with the shoe manufacturer. There were a lot of hoops they wanted him to jump through, but Scott and Jason, at Quest, facilitated this warranty replacement so my husband got replacement boots as soon as possible. We have always had a pleasant experience with the employees here.
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