The FISH manager has turned on many customers over the years. He sports a scowl constantly and orders his employees around with a harsh tone of voice. The store has no return policy whatsoever of any kind. Once you've bought something there, it's all over but the cryin'. The fish manager (not the store manager) brings in many odd species of fish which can be found only in this metroplex store. Unfortunately, these "odd" species are TOO numerous and are WAAY too expensive for the average freshwater, tropical fish consumer. There should be list of these fish with pictures of each fish which should be available to customers and can be ordered. Each employee should let each customer know of the list so each customer could look at the list and request species if they were to want to. These employees work on commission and are uninterested in selling the moderately priced fish. Obviously, they'd make more commission on highly priced fish so that's where their interest lies. It's apparent on their faces when they're asked to dip up something from the "community" category of freshwater fishes. Smiling, better voice tone and all-around better customer service is what this store needs.
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