Hi. It is hard to decide who to choose for contracting jobs, because its hard to know what you will get. After this very bad and stressful experience, I have to tell you that I am hard pressed to go with a smaller company like this for carpet ever again. *** I found this out the hard way ... if a contractor refuses to comply there are very few practical options for the consumer. You are basically screwed. **** All the options are more costly or trouble than they are worth. One thing that I did learn and will implement (advice given recently), is to not pay the entire bill until the job is finished. It makes sense how much of a difference it makes when they dont have all the money. So that being said, I would go with a bigger company who values their national name and reputation. I believe this company has changed names at least once (after doing more research into this company). I would choose Empire or another place like Home Depot, who have some skin in the game in terms of their national reputation and the infrastructure to provide better service. In this business you can find a nice carpet anywhere, so the lynchpin is the install and service. In short, the carpets were nice (but you pay for that quality and they are not the only ones with nice carpet), but the service was a nightmare. The owner Armani was nice enough in the beginning and his associates promised the world in terms of service. But as soon as problems arose, he immediately went on the defensive (and then offensive in terms of treatment and customer concern and service). You can tell a lot about a persons values, personality, and just overall who he/she is in these situations ... and I have to say that I found the business to be of very poor character morally and otherwise. For details please email me and I will be happy to explain it all. You will be pretty shocked. Trust me ... you do not need the stress of dealing with a company such as this ... and it is stressful. To quote one of my favorite comedy sitcoms ... Martin: For God's sake, Frasier
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