In order to understand better why I decided to write up a review, I would like to let you know that I run a company myself and are big sticklers on customer service.
I recently had a fire and had a large collection of collectables. I wanted to understand better the process of what happens when you call in such a company to give estimates on what it cost to have things cleaned. In my business, I understand my product enough where if someone gave me enough information, my experience alone would be able to give rough ideas on cost. And believe me, cost could have a big window. It s having no idea of cost that I was trying to eliminate by asking for someone to at least provide a bit of education on the matter.
The guy that took the phone call needs to learn a lot about true customer service. He did the typical thing that many companies do. Avoid wanting to truly help by throwing up a quick road block saying that it is impossible to even talk about prices of any nature without looking at it. Even when I did roofing, I am educated enough about my job and care enough to be able to give people ideas of what to possibly look for and genuinly try to help.
In no way does this mean Servpro is a bad company. But the whole reason why I contacted them was because I thought they were such a big shot company that if anyone would show the level of professionalism I was looking for, this company would. Sad to say, as an owner of my own company, I could spend a day with their staff and teach them many things about REAL customer service on the phone. Something that was no acceptable to me today.
Once again, this does not mean they are a bad company, just a bad experience.
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