Don't believe them!!! I drove 7 hours to get a car that the salesman said--didn't have a scratch on it. When I mentioned I was concerned about cloth seats, he said the seats just wipe clean. Well the car without a scratch that was gassed up and waiting for me had nicks, scratches, and stained seats. It looked like a three year old colored over a large nick in the hood with a gold paint pen.
I would like to save someone the grief that we had today, then my trip wouldn't be a total bust. Don't go to Universal Toyota they lie.
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