Both of my AC units went down after a power outage. I called Conway and then sent someone out in less than 4 hours (had to wait for the units to un-freeze). They called to let me know when Simpson was on his way. Simpson did a very thorough review of all components and discovered that a power surge caused the issue. Simpson made the needed electrical adjustments and made sure that everything else was working. Soon my home was back to the desired temperature. I only had to pay for the service call and never once did I feel as if the service technician was attempting to up the price on me, which did not happen as I had only the cost of the service call (no parts).
Simpson explained everything in detail and left me with some items to consider to prevent future occurances. Overall, a great job, I was very pleased with the service.
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