Our two dogs were dropped off at 12pm and we were told they would be ready by 3pm. Called at 3:30 and was told they would actually be ready at 5pm. Called at 5:15pm and no answer. Drive over there and one dog is still stitting in the cage (hasn't been touched - 5.5 hours after being dropped off). The other had just been taken back for a bath. The owner, Marilyn H. (who likes to leave 5 star reviews for herself all over the web), then tells me that she does not know when they will be ready and that it is not her problem that her employees are new and slow, huh? I then tell her that I wasnt my dogs and a refund (I prepaid) and she flips out yelling at me saying there are no refunds after the dogs have been started. Finally left with my ungroomed dogs and no refund 10 minutes later.
Pretty Pets should be avoided at all costs!
more