The guy acted like he was listening when I told him I wanted my dog to get a puppy cut but to keep the hair around his head long. I even pointed to photos on the walls. My husband picked up, but I wish I had! My dog's head was completely shaved! EXACTLY WHAT I DIDN'T WANT!! I would've refused to pay! I now have read that others experienced the same thing. Instructions completely ignored as to how you want your pet to look, not what they're willing to quickly rush through. They shave, not groom. And it was uneven shaving at that! UGH! NEVER GOING BACK!!
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