Keith arrived at 10 pm to repair the furnace. He was very methodical in his approach to finding the problem, explained in detail what he was doing, and gave us some helpful tips on what we should be doing for routine maintenance. I will be requesting him to visit my previous home which is now a rental, and have him check out the furnace over there. He is certainly a valuable employee as well as an interesting person and we thank him for his service.
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