We want to extend our sincere gratitude to Jack and the whole team for treating our recent surprise heating system failure with concern for our welfare such as I have not experienced before from any business. Our heat pump outdoor unit gave up the ghost after a short 6 year stint. The initial solution appeared to require the replacement of the entire system due to the industry changing from R-22 to R410A. However, Jack was able to locate a new R-22 compatible outdoor unit which he was able to donate to our cause, reducing our out of pocket expenses to just installation labor alone.
more