Good: I liked the serviceman,Chico. He was great, thorough and honest.. Bad: When I first made the appointment last week (so the not there today or you don't pay doesn't hold true either), I described the problem with the automatic deck lights and the control box. Told the rep that I didn't want to pay a huge amount if the box is the problem and it cannot be fixed. Rep assurred me that they could fix anything. However, the service repairman contradicted what she stated and the charge to just check it out was more than what the unit costs. Left work early, drove 18 miles;. Improvements: Need to have someone that can give real technical answers to questions. Left my work early, took time to be here only to find out that this was a wasted trip and to add insult to injury, I was charged for the service man's trip. Had I had this information up front, I would have never made the appointment.in the first place. The reps either have to be more knowledgable or put one in touch with a tecnician that can assess the situation and prevent this type of money wasting on the customer's part.. Other: I just spent $59 for nothing, not real please about this. Then again, the last four contractors that I've dealt with in the Springs were not customer oriented either, so this was just the icing on the cake..
more