I made an appointment for last Friday between 8-10. I received a call from your very pleasant receptionist at 0930-0945 stating that Jose had some kind of emergency that morning that they were not aware of, can I reschedule? Being a generally congenial person, I said yes. The appointment was rescheduled for this morning, 8-10. Call from receptionist at 0934 - Jose may be a little late, doing "paperwork at another emergency". Fine, I say although getting frustrated and suspicious. At 1000, call from Jose stating it may be "another 30-45 minutes, is that going to work for you?" No, it is not. I took two mornings off from my work for a simple job and apparently that is not important for your company to respect. Whatever the reason or excuse, that is not my problem. As the consumer, I was told that your personnel would be here at a certain time - twice - and they failed both times and notified me late in the morning of their impending tardiness or absence. I was also not told of the "There today or you don't pay" policy which although I probably would not have attempted to claim, but would have liked to know or at least been offered a discount for my doubled inconvenience. Suffice it to say, I will be looking for another electrician and letting my friends know that this company is unreliable. Your "electrician magicians" do a great disappearing act.
more