The technician was phenomenal and helped to trouble shoot the reason why the air conditioner doesn't cycle on and off. He took the time to explain that the thermostat was under the vent to the whole house fan; therefore, the hot air was coming down from the attic and affecting the thermostat so the system continued to run and was not turning on and off intermitently. I covered the vent with plastic as he suggested and the problem is resolved. I have been frustrated with this problem for two years and had addressed it with the company that installed our system with no resolution. I will call upon Horizon Services for any heating/air conditioning services in the future.
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