From the point when Jack answered the phone it was a great experience. Jack was very helpful in finding the right tires for my husbands vechicle. He went above and beyond customer service. I had a coupon for an alighment to another vendor and to not inconvience me he honored the coupon. I never had to enter the store it was all done over the phone. My husband dropped off his car and was shuttled back home.The over all experience was great and my husband was very happy with the results. We will be back. FYI go to the Big-O website there are some nice coupons. Very happy customer = )
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