"I was referred to Lexus of Rockville by a colleague after a horrible experience at Lindsay Lexus in Alexandria. I was shopping for a good deal on a 2010 RX350 AWD and started my search at my local dealer, Lindsay Lexus. While the salesperson was friendly and somewhat knowledgeable, the management was rude and deceptive. The sales manager had offered a fair price one evening, but then the next day when I was ready to complete the deal he denied that he ever offered me that price. When I confronted him about it and tried to walk out the door, he came chasing after me and admitted he lied. I was hoping we could put that behind us, but the terrible customer service continued as they tried to talk me out of ordering the vehicle with the options I wanted, and then would not even match the price of the other local dealers. Unlike Lexus of Rockville, Lindsay also adds on all sorts of fees for advertising and processing, and a local tax which the customer is not required by law to pay.
After several unproductive visits to Lindsay, I finally gave up and called Leo Ingelsby and Bernie Kitts at Lexus of Rockville. I initially contacted them through their website, and they already gave me a fair price quote just over the phone (which beat Lindsay), but were open to further negotiations once I visited the showroom. I am pleased to report that the experience at Lexus of Rockville was completely the opposite of my experience at Lindsay. It was a pleasure to work with the internet sales manager Bernie and his sales associate Leo, and we very quickly came to an agreement on the price and put in the order exactly to my specifications on my first visit. When the vehicle was delivered I met with the finance manager, Aeli Menedez, who was able to get a better loan rate for me than I had secured through my credit union.
All through the process the staff was friendly and helpful, and I got the vehicle I wanted at a great price. I would recommend them to anyone!
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