If you've been to the Lexus dealerships you'll realize that the customer service level for them and Toyota is very different. Where you're treated as a valuable client where your choice in buying a Lexus was the right choice even after you have left the lot.
Today i was surprised to have that same feeling. I pulled up to the service department and almost immediately was greeted by someone. I informed him that i had spoken to Ed before and I'm here to follow up. He escorted me and introduced me to Ed and handed me off professionally. The problem i have is going to be on recall soon so they took care of it like i expected them to. I went to go have a seat and wait for someone to come pick me up. This is where the service took a turn into awesomeness. Ed approached me and said that they can give me a rental free of charge so i don't have to be inconvenienced without a car. AMAZING!
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