Over the years I have purchased a large number of cars from Lexus of Rockville and would not think of going anywhere else for my automobile needs. My most recent purchase, a Lexus GX460, was smooth and pleasant. Furthermore, all of my past purchases at Lexus of Rockville (and those of my family) have been A+ experiences as well. I am taking the time to write this review because I know that automobile purchases in this country are often sources of stress for buyers when they need not be. It all depends on how the dealer treats you. In my experience, Don Nickles and his team always treat customers with respect and focus on customer service, fair price and excellent value. With regard to my purchases, I have dealt most often with Moe Nagaria and Bernie Kitts. Moe treats his customers like family and Bernie brings his knowledge of the great Lexus technology to the customer in a manner that is helpful and sound. Whether I am buying a car or having it serviced, I find the staff to be friendly and the customer service and post sale support to be second to none. There is no pressure at this dealership and my experience has always been one of professionalism and respect. That is what I demand as a customer and I very much appreciate receiving it at Lexus of Rockville. I am fortunate to have been able to purchase many brands of cars over the years from a lot of dealers. Suffice it to say that I am now loyal to Lexus as a brand and Lexus of Rockville as a dealership. I intend to return to Lexus of Rockville for sales and service in the coming years. I highly recommend them to my family and friends and will continue to do so.
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