I have never written a review before but feel this is necessary. I too experienced the ultimate service at the Plumed Serpent as my 8 bridesmaids were fitted for their dresses. It was what happened over the next two months that lead me to this post. The second time I went back to begin ordering the dresses the price had went up....they kindly held the price they had originally quoted me. To make a very long story short, over the next 6 weeks each bridesmaid was charged a different price as they one by one purchased their dresses. I received multiple emails from differest sales reps at the store telling me that certain girls had not placed their order yet even though they had. Each time I called concerned about the tracking of orders I was told someone would call me back and each time no one did. I had to follow up constantly with phone calls to the store, each time speaking with someone new who would once again give me a different story. Thus far I had kept my cool. Checks had to be distributed to each girl in different amounts that they had overpaid. June came and the dresses were in....the end of the nightmare or so I thought. My mom picked up 5 dresses, another bridesmaid had picked up her own. I later received an email that the remaining dresses were being held on account of a declined card! Why were dresses that were paid for being held, while the one that had a balance due was released?! Why had a card been declined over two months and ago and not one single attempt been made to make either myself, my sister (MOH) or the bridesmaid herself aware of the fact. Now alterations are being held up for girls who have paid for their dresses. The worst part of the story is when I called to speak with the owner I was told that she would not get on the phone with me nor would she call me back. This is the ultimate slap in the face to someone who has brought the business of 8 bridesmaids to her store. The attitude that was received from the store manager was overwhelming.
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