A safe that we had back in 2004 had a malfunctioning lock. I contacted Ron the manager and he had his service people contact us immediately by email and are arranging for a replacement lock and instructional DVD to be shipped ASAP. Wish I would have written much earlier now! My husband is happily anticipating installing the new lock. Thank you so very much- in a time when everyone seems intent on squeezing every last drop of money out of people, it's good to have faith restored.
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