Today, my technician was a very nice gentleman by the name of Tim K. He was dressed appropriately, with shoe covers and a smile. While having a pipe leaking in your home is a hassle, Tim was very diligent in diagnosing the problem, and took the time to hear my concerns about the issue. It was obvious Tim knew exactly what he was doing, as he diagnosed the leak within 5 minutes, and I was very thankful that he wasn't trying to do a "quick fix", but wanted to get the job done right. That is truly appreciated.
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