Once I made it clear that i was a straightforward customer and treated them with respect (i.e. nothing was personal) they treated me the same. I got the price I wanted (which based on my online research was a really good price). What gets them the five stars in my book is that there was a miscommunication on the option I wanted and thought I was paying for and what the car actually had. Between the Sales guy and Sales Manager they went above and beyond to make it right to ensure that I was a 100% happy customer even if it costs them more money. Keep in mind this was a few days after the sale closed...so they could have easily just said tough luck. But they spent an hour working on a car that was already sold to see what they could do to make things right which they did.
more