I ordered ALL my appliances from Nate Freedman at CG Appliance in Daly City. I went to them because we wanted the Thermador Freedom Collection and, of all the authorized distributors in the area, Nate was the easiest to talk to. He had excellent follow up while I was trying to figure out which distributor to go with, without being pushy. During the entire process of picking out each appliance (we knew we wanted the Freedom Collection, but had no idea what else we wanted), Nate was courteous and easy to talk to. He answered every question I had, provided insight beyond what I asked, and, if he didn't have an answer to something, would research it and get back to me. Some of the items we purchased actually had rebates available. Nate didn't just give me the forms to fill out, he filled them out and sent them in for me! There have been a few problems with the appliances that we purchased (two of the door panels were scratched when they arrived and the ice maker didn't work), but Nate has been all over it in getting them repaired/replaced. Last night I found out that Expo is now carrying the Thermador brand as well as DCS, which is what our outdoor BBQ will be. Despite the likely discounted prices, I'm going through Nate at CG Appliance. As proven with the top of the line interior doors I special ordered through Home Depot, price is NOT everything. I'm now more than happy to give my business to someone who is going to provide excellent customer service and follow up than to try to save a few bucks and have a nightmare on my hands in the end.
more