I wanted to let you know what an excellent employee you have in Michael. In August I scheduled a move with your company for my daughter in Fort Worth for this past weekend. I was very frustrated until I happened to make contact with Michael last week. He was the most helpful, courteous and efficient customer service rep I have dealt with in a long time - he straightened everything out in minutes and came through on several follow-ups with me, even to the point of calling me back yesterday after he had been sick for 2 days to make sure I was comfortable with all the move details. This was over and above the call of duty.
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