Polite and professional people taking intial call. Seemed confident and throrough when bidding project over the phone. Technician was also very polite and professional. The only negative we feel is a rather big one. Additional work needed to be done due to the type of water heater. The release valve was in a different location than other water heaters and an additional $200 was required to move it, add a new release valve, and have it vent to a different location to outside. This would not have been needed with a different brand water heater, no was it discussed up front.
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