Two technicians visited my home in response to a problem we're experiencing with a strong sewer odor in the powder room. While the problem unfortunately appears to be with the plumbing design that (hopefully) is covered under our home warranty, I want to pass along my feedback about the service I recieved. This is the second company we have had out to diagnose the problem and the first one to identify a problem with the second floor toilet drawing water from the first floor. I don't recall the names of the technicians that visited my home, but both were extremely courteous and informative. As a result of the information provided, we will have the township inspector out to verify if our home was built to code. I appreciate that we were not charged a couple hunred dollars for the visit (as we were by another company) and that the technicians took the time to identify a problem. I will not hesitate to recommend Horizon to friends and neighbors, and we will absolutely contact you for future plumbing or heating matters. Thank you for providing the services you advertise.
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