While on vacation several years ago in Colorado, my husband stopped in Luisa Graff's to have a watch battery replaced. Luisa Graff replaced the battery for free. I joined by husband in the store just as they were handing him back his watch with "no charge" for the battery. I liked the staff and store so much I decided to shop a bit and purchased a beautiful necklace, but this was after my husband had received the free battery. Although we live in San Antonio, the Luisa Graff staff still contacts us from time to time by email and called us recently to wish us a happy anniversary. Now that is customer appreciation and customer service! I highly recommend Luisa Graff Jewelers.
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