I took my Prius in for routine servicing today and it was a good experience at Toyota of Watertown. It took a little longer than estimated (about an hour 40 min as opposed to the 1-1.5 hours I was quoted) but the service advisor was friendly and efficient and even threw in some touch up paint for free when I asked. I actually bought my car here also, although that was a couple of years ago. That experience was fine although it was in 2008 when gas prices were really high so buying a Prius then was a pretty straightforward affair - I will say that unlike other dealers at the time, they did not try to jack up the prices above sticker which I appreciated.
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