I recently took my visors to Auto Upholstery Needs Inc in Richland Hills, Texas. I brought along the fabric I wanted as it matched the headliner of my car. My only request was that I have the mirrors back on. I stressed that the importance of my visors laid in the mirrors. James seemed nice and said 'those won't be a problem to wrap.'
After retrieving my visors there were no mirrors on it. I wasn't even given my mirrors back. My visors were upholstered in a completely different fabric. When this was addressed, James found no fault in what he had done... The principal is that if I wanted my visors wrapped in YOUR fabric then I would have paid for that. Instead, he offered no apology or solution and threw it in my face that he had used a different fabric, therefore he paid for my visors.
Not once did I receive a call from James about the mirrors being unable to be put back on. Or that my fabric was impossible to use as a wrap. A friend of mine had used his own fabric from a fabric store with no issue...
I have had a mediator contact James about possibly rectifying the situation. James simply yelled at my mediator and hung up. I would never recommend this place to anyone. James has yelled at me and even told me that if I wanted to, I could apply for a job at this place and become his public relations assistant and until then, 'don't tell me how to run my business I've been doing this for 19 years!'
He is a very aggressive individual and to think that he OWNS this place! Also, his assistant John is just as aggressive and rude!
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