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poor customer service, disappointing and inconsistent - Review by Guest | Once Upon A Child

Once Upon A Child

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poor customer service, disappointing and inconsistent 4/8/2010

Good: Nothing. Bad: I have been to the F.M. location several times and they have consistently been rude. I travel almost 20 miles when I go and they refuse to work with me and look at my 1 small box of items without me having to wait a 2 hour minimum. Other sellers live closer and can go home or run errands and return later in the day. They don't buy what they say are their favorite brands. They refused a toy that was Parenting toy of the year, Learning Resources brand as well as a $50 leotard and brand new swim cover up.. Improvements: Allow people who travel to schedule an appt, leave their things overnight, or be willing to look over their items without them having to wait 2 or 3 hours. Buy the brands they claim are their favorite when they are in good shape, as well as award winning toys.. Other: They declined some great items and when I questioned them they ended up purchasing them. If they are running this type of business they should know what is a hot item and what isn't. Certainly if they have your stuff for 2 or 3 hours they have plenty of time to research it if they are unsure. I was 15 minutes late picking up my child from school b/c they took over 3 hours to look at my stuff.. more
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