One bad apple truly spoils the vibe of this gym. While the facilities are nice (the equipment is fairly new and it has a smaller gym, intimate feel), the owner/manager lacks the most basic customer service skills and her toxic attitude/condescending tone results in an overall negative experience.
On one occasion, I invited a guest to introduce her to the kettlebell classes, and hoped to pick up the tab for her first expereince so I asked the desk attendent to use 1 of my 20 pre-paid classes for my guest-- the attendent was courteous and proceeded with my request. The owner/manager, however, lacking decorum and appreciation for the potential new client I was attempting to introduce, lectured me that I could not do this again (despite the fact that this was not my intent). Her lack of professionalism and courtesy are the reason I will not further patronize this business or provide future referrals.
As a side note, the kettlebell instructors (who operate independent of MLS Fitness and simply use the gym for training purposes) are nice and very professional. Their kettlebell instruction is fantastic and I highly recommend their services without any reservation.
more