Good: Is now in a more convenient location on Camp Horne Road, which I shall now drive past on my way to a different clinic that is much further away (Rainbow in Beaver County.). Bad: Everything else. Really, everything.
The clinic started treatment without authorization, overtreated in a way that put my animal at risk, refused to provide the basic level of care he actually needed, tried to charge me $100 for $3 worth of antibiotics and painkillers, padded the bill in every way they could think of, and implied I did not love my animal if I balked at their highway robbery. And the work done was clumsy and substandard; I do better sutures. My vet has received many similar complaints.. Improvements: I would like to see the primary care vets in this market get together and provide on-call emergency service, because I have no hope that this practice is going to reform itself and swear off robbing distraught pet owners in the middle of the night. (Seriously, they charged me three times what the same problem cost a friend of mine at an emergency clinic in San Franciso!). Other: AAHA places no restraints on what a hospital can charge, or their means of shaking down the clients. I checked. But if the local referring vets complain about the ill-treatment of their clients, it's "price fixing."
They have a huge, beautiful new hospital and an MRI (or CT scan, I forget) and a latte machine in the lovely lobby, and by God, you are going to PAY for those toys.
Car dealers could study these guys for new ways to strong-arm the customer and add ADM to the bill..
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