I have been into this store on 3 occassion over the past year. Being relatively new to model railroading I was impressed with their wide array of HO products. That is where the positives end. First off they are significantly over priced. I don't mind paying retail as long as I get good service. Good service does not exist in their world. The staff is arrogant, verbose and uneducated. I have seen first hand in more than one instance how badly they treat kids. Not just my 4 year old son, but kids ages 10 to teens. For gods sake, did it ever occur to these people children are the future of these hobbies. I get a kick out of people who think children should be excluded from "Their Hobby". YOU ARE SELLING TOYS!!!!! Of course kids like this stuff and so do I. My son was yelled at by the guy who is alway's on his laptop behind the train counter and claims to be a Boston Fire Fighter. The fat guy with the scruffy mustache and beard usually at the cashier counter is arrogant and dumber than a bag of rocks. He tried to BS me on a DCC question instead of actually trying to help me.
Fortunately for me I live in an area where I don't have to deal with these fools and have some good choices such as Charles Ro and Moose Minatures. For those who live in the Nashua or Lowell area drive the extra 10 minutes to Maine Trains (www.mainetrains.com) in Chelmsford. Jerry is one of the most knowledge and customer friendly people I have had the pleasure to deal with. Another great place albeit mostly online is Traintek, LLC (www.traintekllc.com) in Waltham. Gary knows DCC better that anyone I have met. You can will call items provided you give him a call in advance.
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