Rated a 1 because 0 and negative numbers are not an option. Visited in 11/2009.
Spent $100+ for anniversary dinner. We love chinese food (one of our most purchased food categories in the last 30 years), expected by location and appearance we'd get some spectacular food.
We had half of the General Tsao's chicken first and mostly enjoyed it though it was lacking in the 'trinity' of chinese food, ginger/garlic/scallion (which plays the same role that mirepoix, onion/celery/carrot, does in french and other cuisines) before we moved on to the other dishes. The lack of those classic chinese flavors were even more pronounced in the other dishes - no detectable ginger/garlic/scallion at all. The sauce was bland and "goopy", like grocery store canned chinese food mixes. There was a second "spicy" breaded dish - prawns - and the sauce there fell short even of the General Tsao's, plus the breading was doughy and seemed as if far too much baking soda had been used. Went back to the General Tsao's and found that the rest also had the nasty, doughy batter that we'd found on the prawns.
Expressing our extreme disappointment to the owner/manager was what truly cinched our disgust and disappointment. I described what had been lacking - classic ginger/garlic/scallion flavor, doughy, badly flavored batter - and her position was that I was just wrong about the flavor/quality and that it was unreasonable for me to expect any sort of refund, remake (I still had the remainder of the food at this point), anything to make it right. After talking to the manager/owner we ultimately discarded most of the food away as even the desire to not throw our money away was not enough to make it worth choking down.
In my opinion this "soup nazi" of chinese food doesn't deserve to have a business until she learns how to cook, perform customer service and accept that her business is based on customers, not her ego.
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