My kids went to Dr. Rob for 5 yrs and we loved him... BUT, his staff seemed to be all about "making money"... you couldn't be seen for adhd ck up and well check on "same day" they forced two appts to make more money. they over charged me once based on what they claimed insurance wouldn't cover and I received a refund ck a year later... then "under charged" me once without my knowledge and demanded the money at my next appt without ever INFORMING me of the discrepancy. The PHONE is BUSY sometimes for hours and hours. On only TWO instances in FIVE years I had to cxl appts and couldn't get through to do so until 30 minutes or so before appt time... the RUDE receptionist scolded ME for calling so late and said, "you WILL be counted as a NO SHOW!" this is when I finally switched doctors. Too bad great doctors have such horrible staff and office practices. The nurses are GREAT and some of the staff is great too... but a few staff members ruin the entire experience for you and your child.
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