I had been a long time client of Sara's (the owner) After missing a few Massage appointment's due to work conflict (Which I always called to cancel) I called to make an appointment and when they asked my name and looked up the file they told me I would have to schedule as a new client and couldn't actually schedule, but that I would be put on the cancellation list. If this is how they treat loyal clients, I would hate to see how they treat new ones they don't know.
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