Stopped by today to have a small repair done to a piece of jewelry my wife wanted to wear for the holidays and to talk about purchasing jewelry had seen a few months ago. I was told "we are not accepting repairs until after christmas". My reply: "Why would I want to buy from a company that won't sevice the product in a timely manner" only drew a blank stare from the woman at the front desk.I left. Perry puts alot into advertising but perhaps he should get basic customer service down first. Will never shp there again. Have been searching for a good jeweler since moving to the area 5 years ago. Any suggestions?
more