The purpose of this is to share with you how appreciative I am that your service specialist, Ed, cam out to my house to fix my air conditioner. Ed was very helpful, patient and knowledgeable about this job. He came right in and explained everything to me and assisted me in making the right decision. It was so incredibly hot in the house and Ed never complained. he was patient while I weighed my options and walked me step by step through the entire process. Ed Represented Yes! Air condItioning very well and I just wanted to take this time out to let you know what a wonderful employee you have working for you. Thanks again for all your assistance. Ed your terrific!
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