I've been going to The Bike Lane for a couple of years now. I've visited most of the major shops in the DC area. There are certain times of the year when it's a challenge for bike shops to provide the highest level of customer service for all the visitors to their shop -- such as on a Saturday during spring/summer.The crew here definitely strive for good customer service. I've been to the shop at various times, including peak times, and they demonstrate that they try and acknowledge customers and get to them as soon as they can. At times when they aren't as full with customers, they are patient and willing to share information -- it's obvious they are cyclists and are enthusiastic about what they do.I've bought various components, accessories, clothing, and had maintenance done there. Every transaction has been handled with class and all of the maintenance I've had done has been great. I'll be in the market for a new bike soon and I'll definitely be dealing with The Bike Lane for my new bike.
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