I am giving my review of the Honda Santa Monica Service Center: First time to visit the service center today (to think that I work 4 blocks away). I have always been skeptical about car dealer service centers because more often than not, I get to spend more than what I'm supposed to (Take that you devious Miller Honda Culver City!!!). I am a Goudy Honda Service Center fan but it's just too damn far. This branch is so far the best Honda Service Center. I've been to Goudy Honda in Alhambra, Hollywood, Miller Honda Culver city (which is by far the worst and they are cheats!). The reason why I'm giving this place 5 stars is because of the following:
1. I didn't have an appointment to get my oil and oil filter changed but they were so nice to take me on a busy lunch time and everything took less than an hour to finish and is about 4 dollars cheaper than Goudy Honda's charge.
2. They found that my battery is failing and replaced it under warranty with no hassle.
3. I observed all the service managers and they are very respectful, tactful and just over-all nice without being insincere.
4. While waiting, there were two older customers who came and asked for service. First older customer requested an oil change but when one of the service manager came to check it, the oil is still at 50% . He advised the customer to just come back when its below 15%. Second older customer requested to have her car serviced because the service light is on, the manager came to check it and told her that all it needs is to make sure the gas cap is sealed. If you were at Miller Honda, they would have jumped at the opportunity to make a quick buck but the Santa Monica team did what was right and I think it was really impressive.
My Service manager was Marc Uchiyama - such a cool dude. He's very professional, nice and engaging.
I highly recommend Honda Santa Monica Service Center!
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