Good: My livelihood comes from service industry. And I believe in quality service and a repeat business. I have managed at least 10 ten under me who are trained to give exceptional and unconditional customer service at all times. I do like Dr. Finesmith's careful and good attention to my skin issues. She takes time in listening to me.. Bad: What I cannot believe and am shocked by is my experience at the hands of front desk receptionist name Cindy. I have not seen her yet since she claimed she has been at this office since Sept. 2009.
I am in total disbelief with my experience with this receptionist. She pretty much made sure that she has the power who can see or talk to Dr. Finesmith.
I have been seeing this Dr. for over five years and I have never had this awful experience. I don't know how to reach Dr. Finesmith.. Improvements: Cindy be gone for good or be trained to give the correct messages instead of playing with Dr. Finesmith's business.. Other: If you get a chance to read this message, Dr. Finesmith, just know that your receptionist really is damaging your business. I have run businesses and managed associates for customer service and I do see it very clearly, something is not right with your receptionist Cindy in terms of her integrity.
She is totally messing up the wordings of messages. If you care, then you will call me..
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