I was recommended to this orthodontist from our dentist. My daughter just finished the first phase. She was only seen by Will for couple times, most of the visits were done by assistants. Their sales woman were just EVIL. HIGH PRESSURE, VERY MEAN, RUDE, and OVER ALL VERY UNPROFESSIONAL.
We were sold by their so call Their Philosophy, TRY not to pull any teeth. After couple visits, we had some question, and I asked the assistant, and were told if they can not fix it, we can always pull the teeth out later.
There was one time the braces came loose, and it was poking my daughter's mouth, and it was bleeding. I called in and explained the situation. I was told there was no appointment for 10 days. WHAT A JOKE.
At the end of phase 1, we went back for the final appointment. They try to force me to sign up for their phase 2. I asked them about price, they said, an X-ray is needed to quote a price. I said they have worked on my daughter's braces for the past 18 month, they should know what is needed. The saleswoman said, O, those records were too old, and X-Ray would cost us over $200,(which no other orthodontist do not charge). Then she gave me the same sales pitch I had 2 years ago. And they will not do take the retainer out if we choose not to do the 2nd phase with them. Suddenly she gets very rude. I mean she was VERY RUDE. VERY VERY RUDE.
I choose walk out and I am not looking back.
If you do not care about your child's feeling, give them your business.
more