I called South West because I had dropped my ring down the disposal. The nice lady on the phone made me feel a little better when she told me that this happens a lot. Within a couple of hours 2 men showed up to try to retrieve my ring. The older fellow explained that good plumbing companies always have apprentices. I guess that is a good way for a young man to learn a trade. Any way in a few short minutes they had found my ring. NO CHARGE! They let me know that they would be happy to inspect my plumbing and heating systems while they were there. They were so nice that I said O.K. A few minutes later the plumber came back and gave me a list of things that should be looked at or fixed. I explained that I did not have enough money to fix those things and he asked what my budget was. I thought that was kind of personal so I asked him why? He said that a couple of the things should really be fixed soon and that a couple could wait. If I could tell him what I could afford he would do what he could to fix a few of them. I told him that I was only comfortable spending a couple of hundred and even that would be tight. He checked the list and told me that he could fix the toilet for that amount and that by getting the toilet fixed I would also be saving money on the water bill. I said ok and before too long they were done. They showed me what they had repaired and left me the list for next time. I was happy to have the work done and very happy to have my ring back. I will be calling them again when I need a plumber. I am 86 so I don't know if I will ever need them, but if I do i will call. I also told my grandson to try them also. I think that this company is probably a good company. I know that in my life i've learned that you can't please everyone and you can't believe every thing that people say. You need to judge for yourself. Betty G
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