I have washed my own car for years. I finally get a car I'm not overly picky about and take it to wash tub and they scratched the hell out of the interior plastic all over my car. Then they tried to 'take it off' with that plastic cleaner... While yes they are repairing it, they did damage my 7 day old car and the actual quality of the carwash was terrible. It just plain was not clean at all. This is not a cheap place so I at least expected a clean car if they were going to damage it. This is typical San Antonio service and quality.
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