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Horrible Customer Service & Product - Review by Guest | Woodberry Trading Co

Woodberry Trading Co

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Horrible Customer Service & Product 5/1/2009

I bought a mattress from Peter Woodberry at Woodberry Trading Company located in Martinez, CA. It wasn't the same mattress when I brought it home. Peter did exchange the mattress (that is the only reason I gave them 1 star). I went back to buy an ottoman. I tried to cancel the order before the ottoman came in. Peter refused to cancel my order or give me my money back. So now I have the ottoman which is such a poorly made piece of furniture. It has a "Simmons" tag on it but the label on the bottom of the ottoman is United Furniture Industries. There is no way this ottoman was made by Simmons. The ottoman has no support to the top of it so you can not even sit on it. The edges of the material are also jagged. This is obviously a knock-off. Peter refused to work with us to make the matter right. One of his drivers actually met us in the lot to apologize for Peter's rude comments and poor arrogant attitude. DO NOT DEAL WITH AND/OR BUY ANY PRODUCT FROM WOODBERRY TRADING COMPANY!!!! more
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