As a former employee, If you want a tech who is not trained, who needs to lie [to keep a contract and to make it to the next customer], who is tired and works 2-3 weeks in a row with no day off, who works on commission for as little as 1400.00 a month for up to 240 hrs a month then call this company. If you want good service call a small company with hourly paid employees who are happy and don't feel rushed to get 15 -20 stops a day done, including extra calls and emergency. The problem is not the techs they are under paid and tired, they have no reason to care, they just need to get paid, support their families and hope to find a real job!
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