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Horrible Service Dept - Review by Guest | Herb Chambers Honda

Herb Chambers Honda

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Horrible Service Dept 12/15/2009

I took my car there once to get my inspection sticker done and they said my car didn't pass inspection because I have a blue coating on my reverse light bulbs. I spoke with the service reps and they giving me a bunch of excuse saying how i can't have blue color for tailight and I have explain to them it was just a blue coating the bulb itself when is in use is just pure white color. He won't even bothering listen to me and said I need to change them out if I want to pass inspection. At that point I ask to speak to manager. I explain to him my situation and he argue with me and pointed it out to me those bulbs look blue and is illegal. I said fine if you think is blue I prove it to you is not I park my car and put my car in reverse position and he was speechless after that. He told me to wait so he can check with his services guys. Five mins later he came back and said to me that I will need to change it out because it is illegal because the bulbs itself is blue. I ask for a refund and they say they can't because they already provided me a service. I had those bulbs for a long time and I never have any problem with any of the other dealers. more
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