I heard back from the Better Busines Bureau regarding my complaint against Bret's independent automotive. The BBB reported back that Bret's did not respond to the inquiry and that my request to have a formal complaint on their record would stand.
Steer clear of this shop unless you wish to be swindled out of your hard earned money. I can only think they fell on hard times and started gouging customers as I heard that this USED to be a reliable shop. Times change, people don't.
Check with the BBB before using this shop. Or just pay out the zing zang for shotty service. Your call.
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