We have taken our teenage boy to this hospital's emergency room and urgent care section about 6 times over the years. Always the best care, short wait times, and very clean and organized. You can't base an entire hospital's performance on 1 experience. All businesses have good and "below par" employees. If you notify their employer in writing, your issue generally would be investigated.
{Posted from the viewpoint of an Administrative Manager, not associated with any hospital.}
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